Service numbers and e-mail addresses

Primarily local municipal food control authorities are responsible for helping companies and consumers in questions relating to food control and legislation.

Customer Service number open on Tuesdays 9–12 am. 

Companies: Guidelines on withdrawal of products

Published food recalls

Issues related to ATP-transports.

Send confidential or otherwise sensitive documents to the Finnish Food Authority in the security message service (Turvaviesti)

• Authorization applications kirjaamo@ruokavirasto.fi  
  • More about Authorization as a veterinarian.
• Questions about authorization, practicing the veterinary profession or control:
  elainlaakarit@ruokavirasto.fi
• Questions about veterinary registry:
  elainlaakarirekisteri@ruokavirasto.fi

lentoasema@foodauthority.fi (commercially imported animals when more than 5 or who travel unescorted) 
kolmasmaa@foodauthority.fi (animals who are accompanied by the traveller or non-commercially imported animals, or the number of animals is less than 6)
vienti.lemmikit@foodauthority.fi (export of pets)
vienti@foodauthority.fi (export of horses)

Due to reduced resources, The Finnish Food Authority will close their customer service concerning the imports and exports of pets and horses in the EU, Norway and Switzerland on the 30^th of June 2024.

Information about the imports and exports of animals in the EU, Norway and Switzerland can be found on the Finnish Food Authority website: https://www.ruokavirasto.fi/en/themes/import-and-export/eu-countries-norway-and-switzerland/animals/ .

If you want personal customer service, please contact your own national veterinary services.

Only advice, results of the tests for rabies antibodies are sent per mail only)

Veterinarians can call the following number to enquire about tests for rabies antibodies:
029 530 0400 (via the switchboard, Monday to Friday 12 am–2 pm)

Forest tree seed and seedling production, Forest Reproductive Material.

Forest tree seed and seedling production, forest reproductive material, plant health control (timber production, import and export of timber).

Forest tree seed and seedling production, forest reproductive material, plant health control (Oulu).

Plant health control (Lappeenranta).

Plant health control (Joensuu).